Common Problems

We are starting to get a feel for the problems most usually encountered by Forum 2020 users, so here’s some hints and tips for how to get around them. Please let us know if something’s troubling you that isn’t answered here by emailing us at <admin@thelee.org.uk>, and we can make sure an answer is added.

  1. I have tried to register but not received a response
  2. I can’t figure out how to set my subscriptions to receive email notifications
  3. I always used to receive email notifications from the old forum, but don’t seem to have had any from the new forum
  4. Sometimes when I click on links in notifications I can go directly to the forum to see the full trail of posts, but other times I just get an error
  5. Why do I have to keep entering my user id and password when I want to access Forum 2020?
  6. I’ve forgotten my password – help!
  7. Why do I have to have such a complicated password – I can’t possibly remember it and have to keep resetting it?
  8. I’ve tried requesting a password reset, but always get an error when I click the link in the reset email I receive
  9. Quite a lot of the instructions refer to the blue banner menu, but I don’t know what this is
  10. I can’t see the blue menu / the forum categories, why is this?
  11. If I try to add a new post, there is a long delay after I hit submit before the post is added
  12. When I look at posts on the forum, why do some people’s names have stars after them?

I have tried to register but not received a response

We had some initial teething problems that meant that some of our confirmation mails went astray. This issue has now been resolved, but if you applied in January 2020 and didn’t receive an acknowledgement, please email us at <admin@thelee.org.uk>.

We are aware that some people have a problem with our emails being incorrectly identified as spam/junk, so recommend that you regularly check your spam/junk folder if you are expecting a mail that doesn’t arrive. We have often found that including our email address of <forum2020@thelee.org.uk> in your email contacts list can avoid the mails being incorrectly identified.

I can’t figure out how to set my subscriptions to receive email notifications

To set your subscriptions you need to:

  • log in to Forum 2020 with your email address/user id and password
  • click on Subscriptions in the blue menu
  • make your selection – we recommend that initially you subscribe to receive emails for all New Topics which is the same level as the old forum

Step by step illustrated instructions for setting subscriptions at the same level as the old forum can be found in the online User Guide, as can an overview of the different subscription levels.

I always used to receive email notifications from the old forum, but don’t seem to have had any from the new forum

The new forum is completely separate from the old forum, so you will need to set your subscriptions for email notifications again. This can be done by

  • logging in to Forum 2020 with your email address/user id and password
  • clicking on Subscriptions in the menu and making your selection – we recommend that initially you subscribe to receive emails for all New Topics which is the same level as the old forum

Step by step illustrated instructions for setting subscriptions can be found in the online User Guide.

If you’ve set your subscriptions but still aren’t receiving emails, it’s probably because they are being wrongly identified as spam/junk. The solution to this is to add the forum’s email address of <forum2020@thelee.org.uk> to your email contacts.

Sometimes when I click on links in notifications I can go directly to the forum to see the full trail of posts, but other times I just get an error

You can only click on a link to go directly to the forum if you are logged in to the forum on the device on which you are reading the notification – if you are not logged in then when you click the link you will get an error message which looks like…

OR

The solution is the same in both cases – you need to login to Forum 2020 by:

  • clicking Login in the blue menu above the error
  • entering your username or email address
  • entering your password

Step by step illustrated examples of how to log in can be found in the online User Guide.

Please note:

  • Checking the Remember Me box when logging in means you won’t be asked to log in again on this device for another two weeks
  • Being logged in on one device will not automatically log you in on another device (by device, we mean a PC, laptop, phone, tablet etc.)

Why do I have to keep entering my user id and password when I want to access Forum 2020?

We take the security and integrity of Forum 2020 very seriously, and don’t think it’s wise for people to stay logged in for extended periods. If you click Remember Me when logging in, you won’t be asked to log in again on that device for another two weeks.

Don’t forget – you only need to log in if you want to post something or change your subscriptions; you don’t need to be logged in to receive email notifications.

I’ve forgotten my password – help!

Don’t panic, you can reset your password. Step by step illustrated instrutions for this can be found in the online User Guide.

Why do I have to have such a complicated password – I can’t possibly remember it and have to keep resetting it?

We take the security and integrity of Forum 2020 very seriously, and as such want to encourage good practice in always using strong passwords. However, you DON’T have to accept the gobbledegook default password that is offered to you when you set or reset your password, you can always delete the suggested characters and enter whatever you like.

Step by step illustrated instructions for resetting your password can be found in the online User Guide.

The goal for a good password is that it should be ‘easy to remember but hard to guess’, and some helpful tips can again be found in the forum’s online User Guide.

I’ve tried requesting a password reset, but always get an error when I click the link in the reset email I receive

There could be a number of reasons for this:

  • Password reset links are only valid for 24 hours, so please do action the link as soon as you receive it.
  • If you request multiple password resets, then each link will supersede the previous. This means that only the latest link you receive will be valid.
  • Occasionally the links aren’t properly read by the internal software, and the way around this is to paste the link into your browser, rather than clicking on it.

If you need help with resetting your password, take a look at the step by step illustrated instructions for resetting your password in the online User Guide. Step 4 shows how to cope with links that don’t work properly, and need to be pasted into your browser.

Quite a lot of the instructions refer to the blue banner menu, but I don’t know what this is

If you are accessing the forum on a full size computer or laptop screen, then the menu is part way down the forum home page, after the text, and looks like this when you are logged in:

or like this when you aren’t logged in:

If however you are using a mobile phone or tablet with a smaller screen, you won’t see the full menu, you’ll just see three blue bars like this:

To see the menu items you’ll need to click on the three bars to expand the menu, which will look like this if you are logged in:

or like this if you aren’t logged in:

I can’t see the blue menu / the forum categories, why is this?

There is quite a lot of text at the top of the forum’s home page, with some tips for using the forum. Depending on the size of your screen, you may need to scroll down to be able to see the blue menu and (if you are logged in) the forum categories beneath it.

If I try to add a new post, there is a long delay after I hit submit before the post is added

We have raised this problem with both the forum software developers and the hosting company. We believe we are getting closer to understanding the area in which the problem occurs, but the hosting company have not yet been able to identify the actual cause.

Please don’t hit the Submit button again, as this just results in your post being created multiple times.

In the meantime please bear with us, we do recognise the issue and thank you for your patience while we try to get it resolved.

When I look at posts on the forum, why do some people’s names have stars after them?

Star charts are a way of rewarding good behaviour! In this case, stars are awarded based on the number of times the person has posted to the forum. You get 1* for 10 posts, 2* for 25, 3* for 50, 4* for 100 and 5* for 250 posts.